PAYMENT

All prices are in Australian Dollars.

Payment can be made securely via Paypal using your Paypal account or credit card, (Visa, MasterCard, American Express, Discover). A Paypal account is not required for all credit card transactions.

SHIPPING

Orders ship within 3 business days via via Sendle. Once your order has been dispatched, you’ll receive an email containing the tracking number. The customer is responsible for additional postage fees for an incorrect shipping address, uncollected or returned parcel.

AUSTRALIA

Standard delivery time is 3-8 business days. Please provide a physical address for delivery as Sendle is unable to make deliveries to P.O boxes and Australia Post owned properties. For remote addresses, orders ship via Australia Post.

Complimentary shipping for orders over AU$100. To apply, use coupon code FREESHIPPING at checkout.

REST OF THE WORLD

Standard delivery time is 9-17 business days.

To ensure your parcel arrives safely, a signature is required upon delivery. If you are not home to receive your package, the courier will take it to your local post office where it can be collected at your earliest convenience.
* The indicated delivery time frame is a general guideline by the postal service. Bad weather, strikes and each countries postal service may delay this delivery time. In the event of any delay, loss or damage caused by local postage services, an insurance quote can be provided upon request.

CUSTOMS / TAXES / DUTY FEES

The customer is responsible for any custom and import taxes that may apply. For more information, please check with your local customs office before placing the order.

RETURNS / EXCHANGES
Paintings + Decorative Ware

I offer a credit note should you wish to exchange or return an item, provided you contact me within 2 days of receiving the goods. All items must be returned in their original condition and packaging to be eligible for a return. The customer is required to provide a tracking number of the returning item. Please note, shipping fees will not be refunded. Before making any arrangements, please contact me to discuss.

DAMAGES

Damaged goods must be reported to me within 2 days of the delivery date for a refund to be issued. A report and photo of the damaged piece, along with the box and packaging with all labels visible is required to be sent to me by email. (e.pamelatang@gmail.com)

Shipping fees and damages reported after the 2 days will not be refunded.